Privacy Policy

1. Introduction

Vision Mobility ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, and pickup/drop-off locations provided when you make a booking or create an account.
• Account Data: Email address and encrypted password when you register for an account.
• Booking Data: Service type, date, time, pickup location, drop-off location, and any additional notes you provide.
• Usage Data: Information about how you interact with our website, including browser type, pages visited, and time spent on the site.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your mobility service bookings
• Contact you regarding your bookings or service updates
• Create and manage your account
• Improve our website and service offerings
• Respond to customer service inquiries
• Comply with legal obligations

4. How We Store Your Information

Your data is stored securely on MongoDB Atlas cloud servers. Passwords are encrypted using industry-standard bcrypt hashing and are never stored in plain text. We retain your personal data only for as long as necessary to provide our services or as required by law.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With our drivers and staff solely to fulfill your booked service
• When required by law or to respond to legal processes
• To protect the rights and safety of Vision Mobility and our customers

6. Cookies

Our website uses local storage (similar to cookies) to keep you logged into your account between sessions. We do not use third-party tracking cookies or advertising cookies. You can clear your browser's local storage at any time to log out of all sessions.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us at visionmobility@gmail.com.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: